Legal Documents

Data Processing Agreement (DPA)

Effective Date: February 10, 2026

This Data Processing Agreement ("DPA") forms part of the Terms of Service between the Professional ("Controller," "you") and eesspp LLC, doing business as Wedding Memory ("Processor," "we," "us"). This DPA governs the processing of personal data that you, as a wedding professional, upload to or collect through the Wedding Memory platform.

1. Definitions

For the purposes of this DPA:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to names, email addresses, photos, videos, comments, and device information collected through the platform.
• "Processing" means any operation performed on Personal Data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure, or destruction.
• "Data Subject" means the identified or identifiable natural person to whom the Personal Data relates, including couples, wedding guests, and other individuals whose data is processed through the platform.
• "Sub-processor" means any third party engaged by us to process Personal Data on your behalf.
• "Controller" means the entity that determines the purposes and means of processing Personal Data. In most cases, this is you, the wedding professional.
• "Processor" means the entity that processes Personal Data on behalf of the Controller. This is Wedding Memory (eesspp LLC).
• "Applicable Data Protection Laws" means all laws and regulations relating to the processing of Personal Data that apply to the parties, including but not limited to the GDPR, CCPA/CPRA, and other applicable state, federal, or international privacy laws.
• "Security Incident" means any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data.

2. Scope & Roles

You (the Professional) are the Data Controller. You determine what personal data is collected, why it is collected, and how it is used. When you create a wedding on our platform, upload content, invite couples to access their wedding page, or enable guest uploads, you are making decisions about the processing of personal data.

We (Wedding Memory / eesspp LLC) are the Data Processor. We process personal data solely on your behalf and according to your instructions. We provide the technology infrastructure that enables you to deliver digital wedding experiences to your clients.

The categories of Personal Data processed include:

• Couple names and contact information
• Wedding dates and event details
• Video and photo content (which may contain images of identifiable individuals)
• Guest names, nicknames, and comments
• Device and browser information collected through the platform
• Email addresses used for notifications

The categories of Data Subjects include:

• Wedding couples
• Wedding guests
• Other individuals appearing in uploaded content

3. Processor Obligations

3.1 Lawful Processing. We will process Personal Data only on your documented instructions, unless required to do so by applicable law. If we are required by law to process Personal Data for any other purpose, we will inform you of that legal requirement before processing, unless prohibited by law from doing so.

3.2 Confidentiality. We ensure that all persons authorized to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality. Access to Personal Data is restricted to personnel who need it to perform their duties.

3.3 Security Measures. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Row Level Security (RLS) policies ensuring data isolation between professionals
• Presigned URL access controls for stored media files
• Regular security assessments and updates
• Access controls and authentication for all platform functions
• Automatic session expiration and token management

3.4 Sub-processors. You provide general authorization for us to engage Sub-processors. We will inform you of any intended changes concerning the addition or replacement of Sub-processors, giving you the opportunity to object. Our current Sub-processors are:

3.5 Data Subject Rights. We will assist you in fulfilling your obligation to respond to Data Subject requests to exercise their rights under Applicable Data Protection Laws, including rights of access, rectification, erasure, restriction, portability, and objection. We will promptly notify you if we receive a request from a Data Subject directly and will not respond to such requests without your authorization, unless legally required to do so.

3.6 Security Incident Notification. We will notify you without undue delay (and in any event within 72 hours) after becoming aware of a Security Incident affecting Personal Data processed on your behalf. The notification will include the nature of the incident, categories of data affected, approximate number of Data Subjects affected, likely consequences, and measures taken or proposed to address the incident.

3.7 Data Protection Impact Assessments. We will provide reasonable assistance to you in conducting Data Protection Impact Assessments and prior consultations with supervisory authorities, to the extent required under Applicable Data Protection Laws.

3.8 Audit Rights. We will make available to you all information necessary to demonstrate compliance with this DPA and allow for and contribute to audits, including inspections, conducted by you or an auditor mandated by you. Such audits shall be conducted with reasonable advance notice and during normal business hours.

3.9 Data Deletion. Upon termination of the service agreement, or upon your written request, we will delete or return all Personal Data processed on your behalf within 30 days, unless retention is required by applicable law. Wedding content (videos, photos) stored in Cloudflare R2 will be permanently deleted. Database records in Supabase will be purged. We will provide written confirmation of deletion upon request.

3.10 Records of Processing. We maintain records of all categories of processing activities carried out on your behalf, as required by Applicable Data Protection Laws. These records include the categories of processing, descriptions of technical and organizational security measures, and details of any cross-border data transfers.

4. Your Obligations as Controller

As the Data Controller, you are responsible for:

• Ensuring you have a lawful basis for collecting and processing Personal Data through the platform
• Providing appropriate privacy notices to couples and guests before their data is collected
• Obtaining any necessary consents from Data Subjects, including consent for guest uploads, comments, and notifications
• Responding to Data Subject requests (with our assistance as needed)
• Ensuring that your use of the platform complies with all Applicable Data Protection Laws
• Notifying us promptly of any changes to your processing instructions
• Maintaining your own records of processing activities where required

5. International Data Transfers

Our platform infrastructure is primarily located in the United States. If you are located outside the United States, or if your couples and guests are located outside the United States, personal data may be transferred to and processed in the United States.

For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to the United States, we rely on Standard Contractual Clauses (SCCs) as approved by the European Commission, supplemented by additional technical and organizational measures where appropriate.

We will cooperate with you to implement any additional transfer mechanisms required by Applicable Data Protection Laws.

6. CCPA/CPRA Specific Provisions

To the extent the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) apply:

• We are a "Service Provider" as defined under the CCPA/CPRA
• We will not sell or share Personal Data
• We will not retain, use, or disclose Personal Data for any purpose other than performing the services specified in our agreement, including any commercial purpose other than providing those services
• We will not combine Personal Data received from you with Personal Data received from other sources, except as permitted by the CCPA/CPRA
• We certify that we understand and will comply with the restrictions set forth in this section
• We will notify you if we determine that we can no longer meet our obligations under the CCPA/CPRA

7. Liability & Indemnification

Each party is liable for damages caused by its own breach of this DPA or Applicable Data Protection Laws. Our total aggregate liability under this DPA is subject to the limitation of liability provisions in our Terms of Service.

You agree to indemnify us against any claims, damages, or expenses arising from your breach of your obligations as Controller, including but not limited to failure to provide adequate privacy notices, failure to obtain necessary consents, or instructions that violate Applicable Data Protection Laws.

8. Term & Termination

This DPA remains in effect for the duration of our processing of Personal Data on your behalf. It will automatically terminate when we no longer process Personal Data for you. The obligations in this DPA will survive termination to the extent necessary to complete the deletion or return of Personal Data.

9. Precedence

In the event of any conflict between this DPA and the Terms of Service, this DPA shall prevail with respect to the processing of Personal Data. In the event of any conflict between this DPA and Standard Contractual Clauses, the Standard Contractual Clauses shall prevail.

10. Amendments

We may update this DPA from time to time to reflect changes in our processing activities, sub-processors, or Applicable Data Protection Laws. We will notify you of material changes at least 30 days before they take effect. Your continued use of the platform after such changes constitutes acceptance of the updated DPA.

11. Standard Contractual Clauses

Where required for international data transfers, the Standard Contractual Clauses (SCCs) as approved by the European Commission Decision 2021/914 are incorporated by reference into this DPA. For transfers subject to the UK GDPR, the International Data Transfer Addendum to the EU SCCs (as issued by the UK Information Commissioner) applies. For transfers subject to the Swiss Federal Act on Data Protection, the SCCs apply with the modifications required by Swiss law.

The SCCs shall be deemed completed as follows: Module Two (Controller to Processor) applies; the optional docking clause in Clause 7 is included; the optional redress clause in Clause 11(a) is not included; Clause 9(a) Option 2 (general written authorization) applies with a 30-day notice period; the governing law under Clause 17 shall be the law of the EU Member State in which the Controller is established; disputes under Clause 18 shall be resolved before the courts of the EU Member State in which the Controller is established.

For a copy of the applicable SCCs or to request execution of SCCs, please contact legal@wedding-memory.com.

Acceptable Use Policy

Effective Date: February 10, 2026

This Acceptable Use Policy ("AUP") governs the use of the Wedding Memory platform operated by eesspp LLC. By accessing or using our platform, you agree to comply with this policy. Violation of this AUP may result in suspension or termination of your account.

1. Prohibited Activities

1.1 Illegal Activities. You may not use the platform for any activity that violates applicable local, state, national, or international law or regulation. This includes but is not limited to:

• Uploading content that violates copyright, trademark, or other intellectual property rights
• Using the platform to facilitate fraud, money laundering, or other financial crimes
• Uploading content depicting illegal activities
• Using the platform to distribute malware, viruses, or other harmful code
• Violating export control laws or sanctions

1.2 Harmful Content. You may not upload, share, or distribute content that:

• Contains child sexual abuse material (CSAM) or exploits minors in any way
• Promotes violence, terrorism, or self-harm
• Contains threats, harassment, or intimidation directed at any person
• Promotes hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
• Contains non-consensual intimate imagery

1.3 Platform Abuse. You may not:

• Attempt to gain unauthorized access to other users' accounts, data, or wedding content
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the platform without our written permission
• Attempt to bypass, disable, or interfere with security features, access controls, or usage limits
• Reverse engineer, decompile, or disassemble any part of the platform
• Use the platform to conduct denial-of-service attacks or other disruptive activities
• Create multiple accounts to circumvent restrictions, bans, or usage limits
• Share account credentials with unauthorized persons

1.4 Misrepresentation. You may not:

• Impersonate any person, business, or entity
• Falsely claim affiliation with any person, business, or entity
• Create wedding pages for events that do not exist
• Misrepresent your identity, qualifications, or relationship to a wedding
• Use the platform to deceive couples, guests, or other professionals

1.5 Spam & Abuse. You may not:

• Use the platform to send unsolicited commercial messages or advertisements
• Upload content unrelated to weddings or events for the purpose of advertising
• Use wedding pages or guest upload features for promotional purposes
• Harvest email addresses or other contact information from the platform
• Use the notification system to send messages unrelated to the wedding

1.6 Inappropriate Content. While we recognize that weddings are celebrations of love, uploaded content must be appropriate for a general audience that may include family members of all ages. You may not upload content that:

• Contains explicit sexual content or nudity
• Contains excessive violence or graphic material
• Is designed to shock, disgust, or offend
• Contains content unrelated to the wedding or event

2. Guest Upload Requirements

When guest uploads are enabled for a wedding, the following additional rules apply:

• Guests must only upload content related to the specific wedding they are attending
• Guests must not upload content depicting individuals without their reasonable awareness (e.g., hidden recordings)
• Guests must not upload content that could embarrass, harass, or harm other guests or the couple
• The Professional (account holder) is responsible for moderating guest uploads and removing any content that violates this AUP
• We reserve the right to remove guest-uploaded content that violates this AUP without prior notice

3. Professional Obligations

As a registered Professional on our platform, you additionally agree to:

• Only upload content that you have the legal right to distribute
• Maintain accurate and up-to-date business information in your account
• Respond promptly to content moderation requests from us
• Not use the platform to store content unrelated to weddings or events
• Comply with all applicable professional licensing requirements in your jurisdiction
• Honor the terms of your agreements with couples regarding content delivery
• Moderate guest-uploaded content in a timely manner

4. Security Requirements

All users must:

• Use strong, unique passwords for their accounts
• Not share login credentials with unauthorized persons
• Promptly report any suspected security breach or unauthorized access to support@wedding-memory.com
• Keep their account information current and accurate
• Log out of shared or public devices after using the platform

5. Reporting Violations

If you encounter content or behavior that violates this AUP, please report it immediately to support@wedding-memory.com. Please include as much detail as possible, including the URL or location of the content, a description of the violation, and any relevant screenshots.

For copyright infringement reports, please follow the procedure outlined in our DMCA Copyright Policy.

6. Consequences

Violation of this AUP may result in one or more of the following actions, at our sole discretion:

• Warning notification
• Temporary suspension of your account or specific features
• Removal of offending content without prior notice
• Permanent termination of your account
• Reporting to law enforcement authorities where required or appropriate
• Pursuing legal action to recover damages or enforce our rights

We reserve the right to determine, in our sole discretion, whether a violation has occurred and what action is appropriate. For serious violations (including but not limited to CSAM, terrorism content, or illegal activities), we may take immediate action without prior warning and may report the violation to appropriate authorities.

7. Copyright & DMCA

We respect intellectual property rights and expect our users to do the same. For detailed information about our copyright policies and procedures for reporting infringement, please see our DMCA Copyright Policy.

8. Changes

We may update this Acceptable Use Policy from time to time. We will notify registered users of material changes via email or through the platform. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

9. Questions

If you have questions about this Acceptable Use Policy, please contact us at legal@wedding-memory.com.

Cookie Policy

Effective Date: February 10, 2026

This Cookie Policy explains how eesspp LLC, doing business as Wedding Memory ("we," "us," "our"), uses cookies and similar technologies on our website and web application. This policy should be read alongside our Privacy Policy.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

Similar technologies include local storage, session storage, and pixels/web beacons. When we refer to "cookies" in this policy, we include all similar technologies.

2. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or setting your preferences.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.

Note: Analytics cookies are only loaded with your consent where required by applicable law.

3. How to Control Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.
• Essential Cookies: If you disable essential cookies, some or all parts of the platform may not function correctly.
• Analytics Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Common browser cookie settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Privacy, search, and services > Cookies and site permissions

4. Third-Party Cookies

Some cookies on our platform are set by third-party services. We do not control these third-party cookies. The third parties that may set cookies through our platform include:

• Cloudflare: Security and performance cookies
• Google Analytics: Analytics cookies (where enabled)
• Supabase: Authentication and session cookies
• PostHog: Product analytics cookies
• Microsoft Clarity: Session replay and heatmap cookies

5. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry standard for how websites should respond to DNT signals. At this time, we do not respond to DNT signals.

6. Changes

We may update this Cookie Policy from time to time. We will post the updated policy on this page with a new effective date.

7. Questions

If you have questions about our use of cookies, please contact us at privacy@wedding-memory.com.

Refund & Cancellation Policy

Effective Date: February 10, 2026

This Refund & Cancellation Policy applies to all purchases made through the Wedding Memory platform operated by eesspp LLC. Please read this policy carefully before making a purchase.

1. Refund Policy

1.1 No Refunds (General Rule).

When you purchase a wedding package (whether as a PRO at $99/wedding or as a Direct couple at $299/wedding), we immediately provision dedicated storage space, generate access codes, and allocate platform resources for your wedding. These resources cannot be "returned" in the way physical goods can.

1.2 Exceptions. We may, at our sole discretion, offer a refund in the following limited circumstances:

• Service Outage: If a verified, prolonged platform outage (exceeding 48 consecutive hours) directly prevented you from using core platform features during your wedding event. You must report the issue within 7 days of the outage.
• Billing Error: If you were charged incorrectly (e.g., duplicate charges, wrong amount, unauthorized charge). You must report billing errors within 30 days of the charge.
• Fraud: If your payment method was used without your authorization. You must report suspected fraud immediately and cooperate with our investigation.

1.3 Non-Refundable Scenarios. The following scenarios are NOT eligible for refunds:

• Wedding was cancelled or postponed
• You changed your mind about using the platform
• You forgot to upload content before your wedding
• You found a different service you prefer
• Guest participation was lower than expected
• You did not use all of your allocated storage
• You are unsatisfied with the quality of guest-uploaded content
• Your access period expired before you downloaded all content
• Storage overage charges that were properly incurred
• Temporary service interruptions lasting less than 48 hours

2. Cancellation Policy

For PRO Accounts:

• Wedding packages are purchased individually (not subscriptions) and cannot be cancelled once purchased
• You may close your PRO account at any time by contacting support@wedding-memory.com
• Closing your account does not entitle you to a refund for previously purchased wedding packages
• Active weddings with remaining access periods will continue to be accessible until their expiration date
• After account closure, you will have 30 days to download any content before it is permanently deleted

For Direct (Couple) Accounts:

• Wedding packages cannot be cancelled once purchased
• Your wedding page and content will remain accessible until the expiration date specified at purchase
• You may request early deletion of your wedding content by contacting support@wedding-memory.com

3. Couple-Initiated Cancellations

If a couple purchased their wedding package through a PRO (at the PRO's retail price), any refund or cancellation requests must be directed to the PRO, not to Wedding Memory. The PRO determines their own refund policies for their clients.

Wedding Memory is not responsible for disputes between PROs and their clients regarding pricing, refunds, or service delivery. See our Professional Relationship Disclaimer for more information.

4. Refund Process

If you believe you qualify for a refund under the exceptions listed above:

1. Email billing@wedding-memory.com with the subject line "Refund Request"
2. Include your account email, wedding ID or access code, date of purchase, amount charged, and a detailed explanation of why you believe you qualify for a refund
3. We will review your request within 5–10 business days
4. If approved, refunds will be processed to the original payment method within 10–15 business days
5. You will receive email confirmation when the refund has been processed

5. Chargebacks

We strongly encourage you to contact us directly at billing@wedding-memory.com before initiating a chargeback with your bank or credit card company. If you initiate a chargeback, we reserve the right to suspend your account pending resolution. Fraudulent chargebacks may result in permanent account termination.

6. Force Majeure

We are not liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, power outages, or failures of third-party service providers.

7. Changes

We may update this Refund & Cancellation Policy from time to time. Changes will not apply retroactively to purchases made before the effective date of the updated policy.

8. Questions

If you have questions about this policy, please contact us at billing@wedding-memory.com.

DMCA Copyright Policy

Effective Date: February 10, 2026

eesspp LLC, doing business as Wedding Memory, respects the intellectual property rights of others and expects all users of our platform to do the same. This policy outlines our procedures for responding to claims of copyright infringement in accordance with the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. § 512.

1. Copyright Infringement Notification

If you believe that content hosted on the Wedding Memory platform infringes your copyright, please send a written notification to our designated DMCA Agent with the following information:

DMCA Agent Contact Information:

• Name: DMCA Agent, eesspp LLC
• Email: dmca@wedding-memory.com
• Mailing Address: eesspp LLC (d/b/a Wedding Memory), United States

Required Information: Your notification must include:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf
2. Identification of the copyrighted work claimed to have been infringed
3. Identification of the material that is claimed to be infringing and information sufficient to permit us to locate the material on our platform
4. Your contact information, including your name, address, telephone number, and email address
5. A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
6. A statement, made under penalty of perjury, that the information in the notification is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf

2. Our Response to Notices

Upon receiving a valid DMCA notification, we will:

1. Promptly remove or disable access to the allegedly infringing material
2. Notify the user who uploaded the content that the material has been removed
3. Provide the alleged infringer with a copy of the DMCA notification and information about how to file a counter-notification

We aim to process valid DMCA notifications within 48–72 business hours of receipt.

3. Counter-Notification

If you believe that material removed is not infringing, or that you have authorization to use the material, you may send a counter-notification to dmca@wedding-memory.com.

Your counter-notification must include:

1. Your physical or electronic signature
2. Identification of the material that has been removed and the location where it appeared before removal
3. A statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification
4. Your name, address, and telephone number
5. A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located

Upon receiving a valid counter-notification, we will forward it to the original complainant. If the original complainant does not file a court action within 10 business days, we will restore the removed material within 10–14 business days.

4. Repeat Infringer Policy

We maintain a "three-strike" policy for repeat copyright infringers:

• First Strike: The infringing content is removed and the user receives a formal warning.
• Second Strike: The infringing content is removed and the user receives a final warning. We may temporarily restrict upload ability for up to 30 days.
• Third Strike: The user's account is permanently terminated. No refunds will be provided for any purchased wedding packages.

5. Misrepresentation

6. Limitations

This DMCA policy applies specifically to copyright infringement claims. For other intellectual property concerns or for content that violates our Acceptable Use Policy for reasons other than copyright, please contact legal@wedding-memory.com.

7. Procedure Summary

1. Copyright holder sends a DMCA takedown notification to dmca@wedding-memory.com
2. Wedding Memory reviews the notification for completeness and validity
3. Wedding Memory removes or disables access to the allegedly infringing content (within 48–72 business hours)
4. Wedding Memory notifies the uploader and provides counter-notification instructions
5. Uploader may submit a counter-notification if they believe the takedown was in error
6. Wedding Memory forwards the counter-notification to the original complainant
7. Original complainant has 10 business days to file a court action
8. If no court action is filed, Wedding Memory restores the content within 10–14 business days

8. International Copyright

While this policy is based on the United States DMCA, we respect intellectual property rights globally. For users in the European Union, we also comply with the requirements of the EU Copyright Directive (Directive 2019/790) to the extent applicable to our services.

9. Contact Information

• Email: dmca@wedding-memory.com
• Mailing Address: DMCA Agent, eesspp LLC (d/b/a Wedding Memory), United States

For general legal inquiries unrelated to copyright: legal@wedding-memory.com

Professional Relationship Disclaimer

Effective Date: February 10, 2026

1. No Professional-Client Relationship

Wedding Memory (operated by eesspp LLC) is a technology platform that provides tools for wedding professionals ("PROs") to deliver digital content to their clients. We do not:

• Employ, manage, or supervise any wedding professional
• Vet, certify, or endorse the qualifications of any professional
• Set prices for professional services (PROs set their own retail prices to couples)
• Act as an intermediary, agent, or broker between professionals and couples
• Guarantee the quality, timeliness, or delivery of professional services
• Participate in or oversee the contractual relationship between professionals and their clients

Any contract for wedding videography, photography, or related services is between the Professional and the couple. Wedding Memory is not a party to that contract.

2. Wedding Memory Is Not Responsible For

• Contract Terms: The terms, conditions, pricing, or scope of work agreed upon between a Professional and their client
• Service Quality: The quality of videography, photography, editing, or any other professional service
• Disputes: Any dispute between a Professional and their client
• Legal Obligations: Any Professional's compliance with tax laws, business licensing, insurance requirements, model releases, or other legal obligations
• Content Ownership: Disputes regarding who owns the copyright to photos or videos (determined by the contract between Professional and couple, and applicable copyright law)
• Data Handling: How the Professional uses, stores, or shares data outside of our platform
• Professional Conduct: The behavior, reliability, or professionalism of any user on our platform
• Financial Agreements: Payment terms, refunds, or financial disputes between a Professional and their clients

3. Professional's Sole Responsibility

Each Professional on our platform is solely responsible for:

• Their own business practices and professional conduct
• Maintaining valid business licenses and insurance as required by their jurisdiction
• Fulfilling their contractual obligations to their clients
• Setting and collecting their own prices from couples
• Providing customer support and resolving disputes with their clients
• Complying with all applicable laws, including tax, employment, and consumer protection laws
• Obtaining necessary model releases, location permits, and other legal permissions
• Backing up their own content (we provide storage, not backup guarantees)
• Moderating guest-uploaded content on their wedding pages

4. If You Have a Dispute

For Couples:

If you have a dispute with your wedding professional regarding their services, please contact the professional directly. Wedding Memory cannot mediate, arbitrate, or resolve disputes between professionals and their clients.

If your dispute relates to the Wedding Memory platform itself (e.g., the website is not working, your access code is not functioning), please contact us at support@wedding-memory.com.

For Professionals:

If you have a dispute with a client, you are responsible for resolving it in accordance with your contractual agreement and applicable law. Wedding Memory will not intervene in disputes between you and your clients.

5. Platform vs. Professional Issues

Platform Issues (Contact Wedding Memory)

• The website or app is not loading or is displaying errors
• Your access code is not working
• Videos are not playing or taking too long to load
• You cannot upload photos or videos (technical error)
• Your account has been locked or suspended
• You have a billing question about your Wedding Memory purchase
• You need to report a security issue or data breach
• You need to make a privacy or data deletion request

Professional Issues (Contact Your Professional)

• Your wedding videos have not been uploaded yet
• You are unhappy with the quality of the videos or photos
• You want additional editing or different content
• You have not received your access code from your professional
• You have a question about pricing or what was included in your package
• You want a refund for the professional's services

6. Limitation of Liability

7. Acknowledgment

By using the Wedding Memory platform, you acknowledge and agree that:

• Wedding Memory is a technology platform, not a wedding services company
• Wedding professionals on our platform are independent businesses, not our employees or agents
• Any dispute with a professional is between you and the professional
• Wedding Memory is not liable for the acts or omissions of professionals on our platform
• You have read and understood this disclaimer

8. Questions

If you have questions about this Professional Relationship Disclaimer, please contact us at legal@wedding-memory.com.